William Hill bookie review - FAQ

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William Hill
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FAQ

William Hills customers often ask these questions before, during, and after placing a wager.

Why hasn't my wager been settled?

Settlement normally takes no more than 30 minutes. However, it may take somewhat longer in rare circumstances. This is due to an inability to get an official result, a loss of feed from our source, or a technical issue.

Your bets must be resolved as soon as possible. William Hills attempts to settle In-Play bets immediately as the market result is known and all other bets upon confirmation of the official outcome.

Why can't I always decide how to withdraw my money?

You must withdraw using the same payment method you deposited with. If your deposit method does not permit withdrawals, you must use a bank transfer. If you have deposited using several methods, you must withdraw to the method you used the most.

What Is The My Bets Feature?

My Bets expands on the previous 'Open Bets' option.

It still shows open bets, but it also has an additional 'Settled' page that allows you to easily see your settled bets for the previous 48 hours and then click on 'View full bet history' to go to your account area and find your full history.

How can I update my account's debit or credit card if it expires?

Deleting the old card is unnecessary if it has been reissued with a new expiry date. You only need to change the expiry date:

  1. Select the 'Deposit' option.
  2. Select 'Edit' next to your credit card number (see first image below)
  3. You'll be sent to a pop-up window where you may change the expiry date (see second image below)
  4. Click the 'Save Changes' button.
  5. This card can now be used to deposit and withdraw funds.

How can I make my account more secure?

Unauthorized access to your account is prevented by your username and password. Set a unique password or passphrase that you can easily remember, but never write it down or disclose it with anybody, not even William Hills. Use a mixture of numbers and letters rather than a vocabulary word.

Your security question responses, among other account details, are used to verify your identity when contacting Customer Service. As a result, the answer to your security question must be tough to predict and not anything that can be found on social networking sites such as Facebook. Why not set your security question to your partner's or closest friend's mother's maiden name? Even the most dedicated person would have difficulty guessing the answer.

Where can I locate the Safer Gambling Tools on the new William Hills Sportsbook site?

  1. Log in and go to the top of the screen to the balance box.
  2. Select 'Safer Gambling' from the dropdown menu.

This will send you to 'Safer Gambling Tools'. The tools below are what you can use to enforce safer gambling practices.

  • Deposit Limits can be set and updated (the maximum daily, weekly or monthly amount of money you can deposit into your account).
  • Under 'Gaming Time Reminders,' you can set a period for reminders to occur during gaming activity to help you track how long you've been playing.
  • Take a Time Out to prevent unauthorized access to your account.
  • If you require a longer break, you can pick a complete Self-Exclusion period ranging from 6 months to 5 years.
  • Under 'Account Closure,' you can also choose to close your account indefinitely.
Total score9.0
Pros
+ Top brand
+ Historical sportsbook
+ Unlimited withdrawals
+ Jackpot slot games

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